Shipping Information
Most orders received by 11 am EST will be shipped same day!
Free Shipping Offer
Orders over $250 will qualify for Free USA shipping. Some exclusions does apply. These exclusions will be listed in the description of the items. The items that do qualify for Free Shipping will be shipped the most economical way.
Items that do not qualify for Free shipping will be calculated on weight and box size.
Express Shipping
We can express ship items. It is not an option on the website at checkout. We can do it in store by calling 740-988-4700.
Q&A
What if my UPS package is not delivered?
Contact the sender to confirm the address and if necessary, file a claim with UPS. It's important to note that UPS may take up to 8 business days to investigate a lost package claim. During this time, they will attempt to locate the package and determine if it was lost or stolen.
What does UPS claim cover?
This coverage is called "Declared Value." Items worth $100 or less can be claimed for up to that amount if they result in a lost, stolen, or damaged shipment. UPS's maximum liability for shipments without a declared value is $100 for damages or losses at no cost.
How does UPS investigate lost packages?
1- Reviewing tracking information: UPS will first review the tracking information for the package to see if there are any obvious issues or discrepancies. This may involve looking at the shipping address, the delivery status, and any scans or updates in the tracking history.
When should I file a claim with UPS?
Understanding UPS Claim Policies and Procedures
Secondly, claims must be filed within a certain time frame, depending on the type of service that was used to ship the package. Ground shipments must be filed within nine months, while air shipments must be filed within 60 days of the shipment date.
Secondly, claims must be filed within a certain time frame, depending on the type of service that was used to ship the package. Ground shipments must be filed within nine months, while air shipments must be filed within 60 days of the shipment date.
Why has not my UPS package moved in 4 days?
If the tracking showed progress but has stalled for a few days and says "In Transit," it may just be taking a little longer to move from one checkpoint to another. UPS will ask you to check back the following day for an update. If you don't see an update after 3-5 days, please contact our Community Experience team.
How long do UPS claims take?
about ten days
UPS claims tend to take about ten days to investigate and process completely, at which point you could receive a full refund should your claim prove successful. The shipper, receiver, or a third party can file a claim.
Who is responsible for UPS stolen package?
Generally, UPS will not reimburse a consumer if the package was delivered to a residence and then stolen. It will work with both the sender and the purchaser, as well as, law enforcement for a given claim. However, UPS will not issue a refund unless there's proof that it was responsible.
“Carrier Marked Delivered but Package Not Received”
If your order is marked as Delivered by the carrier but you have not received it, please first check with neighbors and around your property. Carriers may leave packages in secure or alternative locations.
If the package is still missing after 24–48 hours, please contact us and we will assist in filing a carrier investigation.
If your order is marked as Delivered by the carrier but you have not received it, please first check with neighbors and around your property. Carriers may leave packages in secure or alternative locations.
If the package is still missing after 24–48 hours, please contact us and we will assist in filing a carrier investigation.
