Henderson's Guarantee   

Satisfaction Guarantee 

We want you to be 100% happy with the product that you purchased.  When your item(s) arrive please check each one properly.  If, for any reason, you can return the unused new item to us within 30 days.

If the return is a change of mind or sizing issue we will provide a reduced cost shipping label. The charges will be the customers responsibility for the return or exchange of the items. By using our labels we can also better track the item back to us. 

If the return is because of an incorrect item or damaged it then we will take care of the return shipping costs for that order.   

These rules also apply to items that were shipped with the Free Shipping option at checkout.   

Shipping charges are non-refundable.  Items must be unused and unwashed.   

In store items are rerunnable within 30 days with a receipt for a full refund and enchantable within 90 days without.


We wish to make the return process as easy as possible.  So we will add a reduced cost return label in your order.  If you use the label we will deduct the shipping cost from your return total.  We would prefer you to use our shipping label so we can track it for you.  If you shall choose to use your own shipping label PLEASE TRACK IT.  We are not responsible for items that may not make to back to us. 

For exchanges we will call for additional shipping to get the new item back to you!

All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website.

Just have an exchange?  No problem!  We have that covered as well.  90 days to exchange an unused item! (we do not save card info to make this automated) 

Click here for a return form

Please please put this is the return bags.  It is mighty handy for us to know what to do with it!  


 Damages & Shortages

Please inspect all packages upon arrival.  If there are any signs of damage or a shortage please contact us within 24 hours 740-988-4700.



It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. A re-stocking fee may be assessed on saddles not in new condition.

If you are not satisfied with your used saddle, you may return it within 45 days for a full refund or within 90 days for an e-gift card credit.  Used saddles must be returned in the condition in which they were purchased to get a full refund.


Processing Fees

We reserve the right to charge any necessary processing fees for the retuned items.