We accept returns within 30 days of arrival. Shipping charges are non-refundable. Items must be unused and unwashed.
We are a small business and do not add the extra shipping costs into the product price. We simply can not absorb all the shipping costs and stay in business. Yes, we offer free Shipping in USA of orders $250+. This is free shipping to you. It does not include shipping charges for returns and exchanges.
We wish to make the return process as easy as possible. So we will add a return label in your order. If you use the label we will deduct the shipping cost from your return total. We would prefer you to use our shipping label so we can track it for you. If you shall choose to use your own shipping label PLEASE TRACK IT. We are not responsible for items that may not make to back to us.
For exchanges we will call for additional shipping to get the new item back to you!
All orders purchased Online MUST be returned in the form it was purchased. Online orders can not be returned in store. You may bring them to the store and we can process it for you through the website.
Just have an exchange? No problem! We have that covered as well. 90 days to exchange an unused item! (we do not save card info to make this automated)
Please please put this is the return bags. It is mighty handy for us to know what to do with it!
We are a small store and can not absorb all of the costs of shipping. We strive to keep our prices very reasonable for all of our consumers. Free shipping to you does not qualify for free return shipping.
If it is a mistake made by us - LET US KNOW! We are human and we do make errors. However we will fix them! If an item is damaged from the manufacturer - let us know - we will contact them and get the replacements! Thank you for understanding!