Shipping Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after [cutoff time, if any] will be processed the next business day.
During peak seasons or sales events, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times are provided by the shipping carrier and are not guaranteed. We are not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear.
Lost, Delayed, or Missing Packages
Once an order leaves our facility, it is in the care of the shipping carrier.
If tracking shows “delivered” but the package is missing, customers must:
Check with household members or neighbors
Contact the carrier directly
We are not responsible for packages marked as delivered by the carrier.
If a package is lost in transit (never marked delivered), please contact us within [X] days so we can assist with a claim when applicable.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging so we can assist.
International Shipping (if applicable)
International shipping times vary by destination. Customers are responsible for any customs duties, taxes, or fees.
Contact Us
For shipping-related questions, please contact us at:
📧 hendersonswestern@yahoo.com
📞 740-988-4700