Carol Goosetree CG Shank ~ Simplicity Twisted

We want you to be 100% happy with the product that you purchased.  When your item(s) arrive please check each one properly.  If, for any reason, you can return the unused new item to us within 30 days.

If the return is a change of mind or sizing issue we will provide a reduced cost shipping label. The return shipping charges will be deducted from the amount returned. 

By using our labels we can also better track the item back to us. 

If the return is because of an incorrect item or damaged it then we will take care of the return shipping costs for that order.   

These rules also apply to items that were shipped with the Free Shipping option at checkout.   

Shipping charges are non-refundable.  Items must be unused and unwashed.   

In store items are rerunnable within 30 days with a receipt for a full refund and enchantable within 90 days.

 

We wish to make the return process as easy as possible.  So we will add a reduced cost return label in your order.  If you use the label we will deduct the shipping cost from your return total.  We would prefer you to use our shipping label so we can track it for you.  If you shall choose to use your own shipping label PLEASE TRACK IT.  We are not responsible for items that may not make to back to us. 

For exchanges we will call for additional shipping to get the new item back to you!

All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website.

Just have an exchange?  No problem!  We have that covered as well.  90 days to exchange an unused item! (we do not save card info to make this automated) 

Please please put this is the return bags.  It is mighty handy for us to know what to do with it!  

 

 Damages & Shortages

Please inspect all packages upon arrival.  If there are any signs of damage or a shortage please contact us within 24 hours 740-988-4700.

Shipping & Delivery PolicyAt Hendersons, we aim to provide fast, transparent, and reliable shipping worldwide so you can shop with peace of mind. Below are the key details of our shipping service:1. Shipping CoverageWe deliver to most countries and regions worldwide.At checkout, you can select your country/region, and the system will indicate whether delivery is available.2. Delivery Time = Processing Time + Shipping TimeProcessing Time: Preparing, packaging, and dispatching your order (typically 1–2 business days).Shipping Time: Delivery to your address by our partnered couriers.📌 If an item is temporarily out of stock, we will notify you via email or SMS for assistance with replacement or refund.📌 If your order contains multiple items, available products will be shipped first.📌 Once your order has shipped, you will receive a confirmation email with a tracking link.💡 Tip: Place orders over $250 in USA* to enjoy free shipping — faster and more cost-efficient! (excludes saddles)Important NotesShipping delays may occur due to holidays, extreme weather, or customs inspections.Please ensure that your shipping address and contact details are accurate to avoid delays or returns.💌 Thank you for shopping with Henderson's — we’re committed to making every delivery as smooth and reliable as possible!

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For exchanges we will call for additional shipping to get the new item back to you!All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website.90 days to exchange an unused item! (we do not save card info to make this automated) 

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we are committed to providing you with a premium shopping experience. If you are not satisfied with your purchase, you may request a return or exchange within the following policy:1. Order CancellationOrders can be canceled free of charge within 24 hours if they have not been shipped.Once the order has entered the shipping process, cancellation is not possible. Please contact our customer service team for assistance.2. After-Sales Service Period If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receipt.You may apply for returns or exchanges within 14 days from the date the logistics show “delivered.”3. Eligibility for Returns & ExchangesReturned/exchanged items must meet the following conditions:Unused: No signs of wear, washing, tailoring, damage, or alteration. Original tags intact: Hangtags, security tags, etc. must remain attached. Complete packaging: Original packaging (e.g., dust bags, gift boxes) must be preserved. Good condition: No stains, odors, or other human-caused damage. ⚠️ Items that do not meet these requirements may not be eligible for return/exchange.4. ProcessFor Returns: Fill out return form with return shipping label  Ship the item back (customer bears shipping, tax & customs fees) Refund processed within 3 business days after warehouse inspectionFor Exchanges:Contact customer service with size/color/specs to changeStock availability will be confirmedIf out of stock, we will work with you on an alternative solution5. Refund InstructionsRefunds will be processed within 3 business days after the returned item passes inspection.Processing time depends on payment method:      Credit Card: Refund within 7 business days (depending on the issuing bank).      PayPal: Refund within 48 hours after processing.6. Return Shipping CostsReturn shipping costs (including international tax & customs fees) are borne by the customer.Please use a logistics service that covers customs clearance and fees, and keep your tracking information. We do not accept “Cash on Delivery” return parcels.NotesCustom-made items and clearance accessories are not eligible for return/exchange (if applicable, this will be noted on the product page).Please double-check before sending items back. We cannot be responsible for returns of non-Henderson's products.🔔 If you have any questions regarding the return & exchange process, feel free to contact our customer service. We are always happy to help. 

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Proposition 65 for California Residents Proposition 65 Warning for California Residents WARNING: Certain products offered for sale may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For the complete list of chemicals covered by this the statute, please visit California’s Office of Environmental Health Hazard Assessment at: https://oehha.ca.gov/proposition-65/proposition-65-list. For more information, please go to: https://oehha.ca.gov/proposition-65.

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