Tough1 Belly Surcingle Strap Extensions

We want you to be 100% happy with the product that you purchased.  When your item(s) arrive please check each one properly.  If, for any reason, you can return the unused new item to us within 30 days.

If the return is a change of mind or sizing issue we will provide a reduced cost shipping label. The return shipping charges will be deducted from the amount returned. 

By using our labels we can also better track the item back to us. 

If the return is because of an incorrect item or damaged it then we will take care of the return shipping costs for that order.   

These rules also apply to items that were shipped with the Free Shipping option at checkout.   

Shipping charges are non-refundable.  Items must be unused and unwashed.   

In store items are rerunnable within 30 days with a receipt for a full refund and enchantable within 90 days.

 

We wish to make the return process as easy as possible.  So we will add a reduced cost return label in your order.  If you use the label we will deduct the shipping cost from your return total.  We would prefer you to use our shipping label so we can track it for you.  If you shall choose to use your own shipping label PLEASE TRACK IT.  We are not responsible for items that may not make to back to us. 

For exchanges we will call for additional shipping to get the new item back to you!

All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website.

Just have an exchange?  No problem!  We have that covered as well.  90 days to exchange an unused item! (we do not save card info to make this automated) 

Please please put this is the return bags.  It is mighty handy for us to know what to do with it!  

 

 Damages & Shortages

Please inspect all packages upon arrival.  If there are any signs of damage or a shortage please contact us within 24 hours 740-988-4700.

Shipping & Delivery PolicyAt Hendersons, we aim to provide fast, transparent, and reliable shipping worldwide so you can shop with peace of mind. Below are the key details of our shipping service:1. Shipping CoverageWe deliver to most countries and regions worldwide.At checkout, you can select your country/region, and the system will indicate whether delivery is available.2. Delivery Time = Processing Time + Shipping TimeProcessing Time: Preparing, packaging, and dispatching your order (typically 1–2 business days).Shipping Time: Delivery to your address by our partnered couriers.📌 If an item is temporarily out of stock, we will notify you via email or SMS for assistance with replacement or refund.📌 If your order contains multiple items, available products will be shipped first.📌 Once your order has shipped, you will receive a confirmation email with a tracking link.💡 Tip: Place orders over $250 in USA* to enjoy free shipping — faster and more cost-efficient! (excludes saddles)Important NotesShipping delays may occur due to holidays, extreme weather, or customs inspections.Please ensure that your shipping address and contact details are accurate to avoid delays or returns.💌 Thank you for shopping with Henderson's — we’re committed to making every delivery as smooth and reliable as possible! “Carrier Marked Delivered but Package Not Received” If your order is marked as Delivered by the carrier but you have not received it, please first check with neighbors and around your property. Carriers may leave packages in secure or alternative locations. If the package is still missing after 24–48 hours, please contact us and we will assist in filing a carrier investigation.

Frequent A&A

For exchanges we will call for additional shipping to get the new item back to you!All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website.90 days to exchange an unused item! (we do not save card info to make this automated)  We want you to be 100% happy with the product that you purchased.  When your item(s) arrive please check each one properly.  If, for any reason, you can return the unused new item to us within 30 days. If the return is a change of mind or sizing issue we will provide a reduced cost shipping label. The return shipping charges will be deducted from the amount returned.  By using our labels we can also better track the item back to us.  If the return is because of an incorrect item or damaged it then we will take care of the return shipping costs for that order.    These rules also apply to items that were shipped with the Free Shipping option at checkout.    Shipping charges are non-refundable.  Items must be unused and unwashed.    In store items are rerunnable within 30 days with a receipt for a full refund and enchantable within 90 days. We wish to make the return process as easy as possible.  So we will add a reduced cost return label in your order.  If you use the label we will deduct the shipping cost from your return total.  We would prefer you to use our shipping label so we can track it for you.  If you shall choose to use your own shipping label PLEASE TRACK IT.  We are not responsible for items that may not make to back to us.  For exchanges we will call for additional shipping to get the new item back to you! All orders purchased Online MUST be returned in the form it was purchased.  Online orders can not be returned in store.  You may bring them to the store and we can process it for you through the website. Just have an exchange?  No problem!  We have that covered as well.  90 days to exchange an unused item! (we do not save card info to make this automated)  Click here for a return form Please please put this is the return bags.  It is mighty handy for us to know what to do with it!    Damages & Shortages Please inspect all packages upon arrival.  If there are any signs of damage or a shortage please contact us within 24 hours 740-988-4700. NEW AND USED SADDLE POLICY It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. A re-stocking fee may be assessed on saddles not in new condition. If you are not satisfied with your used saddle, you may return it within 45 days for a full refund or within 90 days for an e-gift card credit.  Used saddles must be returned in the condition in which they were purchased to get a full refund. Processing Fees We reserve the right to charge any necessary processing fees for the retuned items.

DISCLAMER

Proposition 65 for California Residents Proposition 65 Warning for California Residents WARNING: Certain products offered for sale may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For the complete list of chemicals covered by this the statute, please visit California’s Office of Environmental Health Hazard Assessment at: https://oehha.ca.gov/proposition-65/proposition-65-list. For more information, please go to: https://oehha.ca.gov/proposition-65.

Disclaimer

Each computer screen, tablet and phone screens will display colors differently.